The Data Developers — Life Sciences Intelligence
Operations

Service Level Agreement

Delivery, refresh, and support commitments for warehouse-native biomedical context layers.

This public SLA summary is for evaluation. Binding commitments are defined in the executed order form, marketplace agreement, or master services agreement.

Service scope

This SLA describes standard service commitments for The Data Developers context layers delivered through BigQuery native sharing, Snowflake native sharing, marketplace listings, or approved custom delivery. Contracted commitments may vary by order form.

  • Provisioning of scoped context layers
  • Scheduled source refresh operations
  • Lineage and validation metadata
  • Schema documentation and sample SQL
  • Commercial and technical support channels

Provisioning commitment

For qualified enterprise accounts with completed access approvals, standard context layers are provisioned within 24 business hours. Custom packaging, non-standard cloud regions, security review, marketplace procurement, or legal review may extend the timeline.

Refresh cadence

Each context layer has its own refresh cadence based on the public source authority. Weekly, monthly, quarterly, and annual products are refreshed after source publication, ingestion validation, schema checks, and join-key verification.

  • Weekly products: target refresh within 5 business days of verified source availability
  • Monthly products: target refresh within 10 business days of verified source availability
  • Quarterly products: target refresh within 15 business days of verified source availability
  • Annual products: target refresh within 30 business days of verified source availability

Support response targets

Support is prioritized by severity and customer tier. Response targets apply during business days unless the order form includes enhanced coverage.

  • Severity 1 access outage: 4 business hours
  • Severity 2 material data delivery issue: 1 business day
  • Severity 3 documentation or schema question: 2 business days
  • Severity 4 enhancement request: next planning review

Exclusions

The SLA does not cover delays caused by public source authority downtime, source publication changes, customer cloud permission issues, customer network restrictions, force majeure events, third-party marketplace approval delays, or customer-requested custom transformations outside the contracted scope.

Marketplace channels

Customers may procure or discover The Data Developers through marketplace channels where available. Marketplace terms can supplement or modify commercial commitments in the final order.

  • Snowflake Marketplace: https://app.snowflake.com/marketplace/providers/GZ2FWZ5FDB4/The%20Data%20Developers%20LLC
  • Google Cloud Marketplace: https://console.cloud.google.com/marketplace/browse?filter=partner:The%20Data%20Developers&project=integrated-myth-405811

Notices

Commercial, legal, or service notices may be sent to legal@thedatadevelopers.com or 1001 S. Main St. Ste 500, Kalispell, MT 59901, United States.